Can I return bondage items under the Promise?

Yes you can. As with Sex Toys, to return an item just go to our <a href="/order-return/">Order Return page</a> and choose '100 Day Money Back Promise Claim' as the reason for your return.

What if something goes wrong with my product after 100 Days?

All products are covered by our 1-year Warranty. Return the item to us via our <a href="/order-return/">Order Return page</a> and choose 'My item is faulty' as the reason for your return.

Lovehoney Returns Policy

Sometimes things don't go as planned. That's why we've made our return process simple and hassle-free. For satisfaction every step of the way, check out our returns policy below.

Changed your mind? Warranty Satisfaction Promise

Changed your mind?

60 Day Returns

You have 60 days from the day of purchase to return items to us for your money back. Unopened, unused or unworn products that have packaging or tags intact are eligible for this type of return. Please note that we cannot offer exchanges. Returns are sent through USPS.

Place your return Place your return

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Something go wrong?

Product Warranty

Defective products are eligible for Lovehoney’s 1-year product warranty. We-Vibe, Arcwave, and ROMP products have a 2-year warranty period. Womanizer products come with a 5-year warranty, ensuring your purchase is protected for an extended period. If anything goes wrong with your product, we will replace it or refund it.

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100-Day Satisfaction Promise

We’re confident we have the expertise, products and advice to help you pick the right toy for you, but everyone is unique. If a toy doesn’t enhance your sexual happiness after you’ve tried it, we’re the only retailer offering you a 100-Day Satisfaction Promise for any sex toy or bondage item – Lovehoney’s ultimate reassurance.

Submit your request Submit your request

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Still have questions about our 100 Day Promise? Read our full 100 Day Money Back Promise terms & conditions for more information.

Here's what else you should know...

Returning promotional items

If you have a faulty product that you received as part of a promo or special offer, please return it to us and we will be happy to send a replacement. If you wish to have a refund, you will need to return all your promotional items or pay for the outstanding item. If you wish to keep an item that was received free, we can deduct the cost of it from your refund.

Parcel forwarding services

Lovehoney is not liable for any damage, defect, or loss that occurs to orders delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. If you report missing or damaged items, and we reasonably believe the order to have been delivered to a parcel forwarding company, we will not offer a replacement or a refund.

Your delivery details

Please make sure your delivery address is up to date in your Lovehoney Account! We are not responsible for failed deliveries caused by customer errors. For example, if you accidentally give us the wrong delivery address, contact number, or recipient name, we will be unable to refund your order. If you realise you've made a mistake before the order has been processed, please contact us straight away.

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FAQs about Lovehoney returns

We want everyone to enjoy greater sexual happiness. If a sex toy you've bought from us doesn't help you achieve that that, we're not happy.

You can use ‘normal returns’ if you’ve changed your mind about any item you have purchased with us. You have 60 days to return it, but it must be unopened, unused or unworn and have packaging or tags intact. You’ll get a full refund.

The 100-Day Money-Back Promise applies to sex toys and bondage items only. If a sex toy you’ve bought from Lovehoney doesn’t enhance your sexual happiness after you’ve tried it, then we'll give you your money back in the form of a voucher. Lingerie, lubricants, advent calendars, and gifts and games are excluded. The number of refunds you may receive under the 100-Day Money-Back Promise is limited entirely at Lovehoney's discretion.

Yes you can. As with Sex Toys, to return an item just go to our Order Return page and choose '100 Day Money Back Promise Claim' as the reason for your return.

No, the 100 Day Money Back Promise only covers Sex Toys and Bondage items.

However, if you change your mind about lingerie, lubricants and other sex essentials and sexual wellness products, you can return them up to 60 days after purchase, if they are unopened, unused or unworn and have packaging or tags intact.

All products are covered by our 1-year Warranty. Return the item to us via our Order Return page and choose 'My item is faulty' as the reason for your return.

The 100 Day Money Back Promise replaces the Sex Toy Happiness Promise. It's even more generous as you now have 100 days to return a Sex Toy instead of 60 days.

Absolutely not! Items returned to us are disposed of in an environmentally responsible way.